Business Operations Manager
Business and Operations · California or Remote within approved U.S. states · Full-time · Manager
Build clear, repeatable processes across sales, onboarding, provisioning, customer success, support, billing, and internal operations — turning complex cross-functional work into measurable workflows with clear ownership, deadlines, controls, and reporting.
About SendiMessage
SendiMessage builds managed messaging infrastructure: dedicated messaging lines, one clean API for SMS and supported iMessage delivery, delivery tracking, incoming replies, and signed webhooks. We work carefully — controlled launches, evidence-based decisions, honest claims — and we hire people who like working that way.
What you will do
- Improve the lead-to-production customer lifecycle
- Coordinate sales, engineering, operations, billing, and support
- Build onboarding and provisioning checklists
- Track customer implementation progress
- Define ownership and next actions
- Identify process bottlenecks and improve internal reporting
- Create operational playbooks and runbooks
- Coordinate controlled beta and launch activities
- Track operational risks and blockers
- Improve support escalation and support customer-success processes
- Maintain clear documentation
- Help establish repeatable business systems
- Measure time, cost, quality, and customer outcomes
What we are looking for
- Experience in business operations, SaaS operations, program management, customer operations, or implementation management
- Strong organizational and analytical skills
- Ability to coordinate technical and nontechnical teams
- Strong written documentation
- Experience creating repeatable workflows
- Ability to manage multiple owners and deadlines
- Strong problem-solving and follow-through
- Professional English communication
- Comfortable working in an early-stage environment
Preferred experience
- B2B SaaS or technology operations
- Customer onboarding or implementation management
- CRM, billing, or support operations
- Reporting and analytics
- Process design
- Startup operations
What success looks like
- Onboarding steps stop depending on memory
- Every active customer record has an owner and next action
- Launch reviews run on real numbers
Location and work arrangement
California or Remote within approved U.S. states. This role does not offer employment sponsorship at this time. Remote work is within approved U.S. states — confirmed during the hiring process.
Compensation and benefits
- Base salary:
- $95,000–$135,000 per year
The expected base salary range for this role is $95,000–$135,000 per year. Final compensation will depend on experience, location, operational responsibilities, and employment structure.
Benefits will be discussed during the hiring process based on employment arrangement and location.
Apply for this role
SendiMessage evaluates candidates based on role-related qualifications.